Upcharges from a Bulk Subber and Collector's View. Hobby Quick Hits E214

It's been covered ad-nauseum but I'm tackling from a bulk-subber and collector perspective. Part of my job is calling submitters and informing them of the bad/good news that their card has been upcharged and they owe me more money.  How's does that look and feel and what reactions do I incur? 


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